Privacy Policy
Last updated November 12, 2026
This page explains what information Espace Langue Pluriel (ELAP) collects, what we do with it, who else handles it and how to ask us about it. ELAP is an online language school in Alberta, and we handle personal information under Alberta's Personal Information Protection Act.
What we collect
If you email us, we receive what is in the email: your email address, your name and anything you write. The Email us to join and Email us about teaching buttons on the site open an email in your own mail app with a few lines already filled in, such as the language and the block of hours you chose. Nothing is sent until you send it yourself.
Teachers who write to us also send the languages they teach, their years of teaching experience and anything else they tell us about their teaching.
To sign you up for classes, we collect what we need to run them: your name, your email address, the language, class format and block of hours you choose, your teacher and your class times.
Payments happen on a page run by Stripe. Stripe collects your payment details, and we never see or keep your card number. We receive a record of the payment, such as your name, your email address, what you bought and the amount.
Classes run on Zoom, which collects its own information when you join, such as your name, your audio and video if you turn them on, and your IP address.
The company that hosts this site receives your IP address, your browser type and the pages you ask for whenever you visit. We do not set cookies on this site, and we do not run analytics or advertising tools on it.
How we use it
We use your information to:
- reply to your emails and answer your questions
- tell you when signups open, if you joined the waitlist
- set up and run your classes and take payment
- read teacher applications and get back to teachers
- keep our records and follow the law
We do not sell your information, and we do not use it for advertising. If you want us to stop emailing you, tell us and we will stop.
Who else handles your information
We rely on a few services to run the site and the classes. Each one handles your information under its own privacy policy.
- Cloudflare hosts this website and our domain. It receives your IP address and browser details when a page loads and keeps standard technical logs to run and protect its service (Cloudflare's privacy policy).
- Google Fonts supplies the typeface used in the headings. Your browser downloads it from Google, so Google receives your IP address and browser details (Google Fonts privacy information).
- Purelymail hosts our email, so the emails you send us are stored there (Purelymail's privacy policy).
- Stripe processes payments (Stripe's privacy policy).
- Zoom hosts the classes (Zoom's privacy statement).
Apart from these services, we share your information only with the teacher you book, with people who help us run ELAP and the site, and when the law requires it.
Outside Canada
Some of these services are run by companies that may store or handle information outside Canada, including in the United States. The laws of those places apply there, and their authorities may be able to ask for access. To ask about how we use service providers outside Canada, write to info@elapluriel.ca.
How long we keep it
We keep your information for as long as we need it for the reason you gave it to us, and for as long as the law requires. After that, we delete it. If you ask to leave the waitlist, we remove you.
How we protect it
This site is delivered over HTTPS, and our email and other accounts are protected by passwords. No online service is completely secure, so we cannot promise that nothing will go wrong. If your information is lost or reached by someone without permission and there is a real risk of significant harm to you, we will report it as Alberta law requires.
Your choices
You can ask to see the information we hold about you, to correct it or to have it deleted. You can also withdraw your consent to how we use it, for example by asking to leave the waitlist. Write to info@elapluriel.ca. We may have to keep some information because the law requires it, and if you withdraw consent we may not be able to give you classes. We will answer as quickly as we can and within the time Alberta law allows.
If we do not settle your concern, you can contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).
Children
Our classes are for adults. We do not knowingly collect information from children. If you think a child has sent us information, write to us and we will delete it.
Changes to this policy
If we change this policy, we will post the new version here and change the date at the top. If we start using a tool that collects information, such as a signup form or analytics, we will update this page.
Contact
Questions about this policy or about your information: info@elapluriel.ca. Our Terms of Service cover the use of this site and the classes.